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Search results for “Members Know”
Insider view on complexity of megahotel F&B
04/01/2019
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2:08:26 PM
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Often when hotels are thinking about creative planning as it relates to concepts or menus it’s easy to let what’s cool get in the way of that.
Common mistakes that hotels make
03/11/2019
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11:43:02 AM
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It’s important to ask open questions rather than closed ones – “How was your journey?” will proffer much more information than “Did you have a good journey?”.
OYO China CFO: We’ll have clear models for hotel operation and profitability
03/04/2019
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8:57:29 AM
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"We know that speed, manpower efficiency and scalability are equally important. What’s not going to happen this year is that we will only manage to keep 5,000 of the 10,000 hotels we signed in 2018."
Airlines tap new tech to sell each other’s fares
03/12/2019
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12:24:34 PM
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Small or mid-sized airline didn’t have the technical ability to cross-sell tickets or upgrades from another airline that’s a marketing partner the way giants like American Airlines, Lufthansa, and Singapore do.
What hotels can learn about the guest experience from Starbucks
03/05/2019
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6:14:40 PM
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Aside from physical upgrades, a key factor of unique sense of place is the staff and guest service aptitude.
Travelport to support airline passengers with intellectual disabilities in global campaign
03/05/2019
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11:05:07 AM
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Travelport’s six-month long campaign will reach more than 100,000 travel agents in over 30 countries.
All you need to know about hotel guest loyalty
01/18/2019
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3:43:55 PM
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There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. But is this really true? Does hotel guest loyalty exist without paying for it—and if so, how?
Are Airbnb and Google revolutionising hotel distribution? One year on
01/22/2019
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2:26:33 PM
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The reality is that all forms of accommodation will soon be available via both traditional OTAs and new platforms like Airbnb.
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